Audience: Faculty / instructors

Applies to: Panopto videos in Canvas (CSU East Bay)

Maintained by: Online Campus

Panopto can caption your course videos automatically through CSU East Bay's integration with Verbit, the captioning provider used across the CSU system. Captions make your videos accessible to students who are deaf or hard of hearing, students watching without sound, and anyone who reads better than they listen, and they are required to meet CSU accessibility standards.

There are two ways to turn on captioning, and most instructors use both:

1. Set a folder default so every new video added to a course folder is captioned automatically.
2. Order captions on a single video that is already uploaded.

This guide covers both. Captioning is applied at the folder or video level, not to your whole account.

• You need Creator access to the Panopto folder for your course. Your Canvas course folder gives you this automatically when you open Panopto through your course.
• New videos added to a caption-enabled folder are captioned automatically going forward. Captions for existing videos must be ordered one at a time (see Part 2).
• Turnaround is typically a few hours up to about 72 hours, depending on video length and queue. A CC icon appears next to the video when captions are ready.

1. Log in to Canvas at csueb.instructure.com and open your course.
2. In the course navigation menu, click Panopto (it may also appear as Panopto Video or East Bay Replay).
3. Your course's Panopto folder opens, showing the videos for that course.

Tip: Opening Panopto this way puts you in the correct course folder with Creator access already granted.

Use this when you want every recording you add from now on to be captioned without ordering each one.

1. With your course folder open in Panopto, find the folder name at the top of the page and click the gear / Settings icon (the folder Settings button in the upper-right area).
   

2.    In the folder settings window, click Settings in the left-hand menu.

3.    Scroll to the Captions section.

4.    Open the Captions drop-down menu and select the captioning option (for example, Automatic Machine Captions, or the Verbit service if listed).

5.    Your selection saves automatically. Close the settings window.

From this point on, every new video added to this folder is sent for captioning automatically. Videos already in the folder are not captioned by this setting; order those individually using Part 2.

Note: If you don't see a captioning option in the folder drop-down, the integration may not yet be enabled for that folder. Contact Online Campus (see Get help) and we can enable it.

Use this for a video that is already uploaded and needs captions now.

1. In your Panopto folder, hover over the video and click Settings.

2.     In the left-hand menu, click Captions.

3.     Find the Request Captions area. Open the service / type drop-down and choose the captioning option (e.g., Automatic Machine Captions, or the Verbit service if shown).

4.     Click Order.

5.    Panopto shows an estimated processing time. Close the window; captions generate in the background.

When captions are ready, a CC icon appears next to the video, and viewers can turn captions on with the CC button in the player.

Replacing existing captions: If a video already has machine captions and you want a more accurate version, you may need to delete the existing captions first (Captions panel > caption menu > Delete Captions) before ordering the new set.

Automatic captions are good but not perfect, especially with technical terms, names, or background noise. Review and correct them before sharing with students.

1. Hover over the video and click Edit to open the Panopto editor.
2. Click Captions in the left-hand menu.
3. Click into any caption line to fix the text. Hover over a caption to find the option to edit timing or delete a line.
4. Click Apply (top right) to publish your changes.

A CC icon next to the video confirms captions are available.

• No captioning option in the drop-down: the folder may not be caption-enabled yet. Contact Online Campus.
• Captions haven't appeared after 48 hours: confirm the video has audio and finished processing, then contact Online Campus with the video name.
• Video was added before you set the folder default: folder defaults only apply to new content. Order captions for older videos using Part 2.
• Sensitive content: if a recording should not be sent to a third-party captioning service, do not order automatic captions; contact Online Campus to discuss alternatives. You are still responsible for providing accessible captions another way.

CSU East Bay Online Campus can help with enabling captioning on a folder, integration questions, or captions that aren't appearing.

Canvas Support: [email protected]

Online Campus: https://www.csueastbay.edu/online/